Connecting to Your Volusion Email Account

Once you have set up your store mailboxes, or email addresses, you'll need to configure your favorite email client to be able to read and reply to messages sent to them. Make sure you have the passwords you created when you set up the email addresses.

Note: If you're familiar with setting up email clients and just need a list of POP3, IMAP, and SMTP server names and ports, skip to the end of this article.

Step by Step Email Client Setup

Volusion uses Rackspace Email Hosting, so please visit the Rackspace Email Hosting Documentation page for the most up-to-date information and step by step details for setting up your email client. This covers the most popular PC, Mac, and wireless email clients currently in use, plus versions of clients such as Outlook going back for over a decade.

Using Webmail

In addition to using an email client, you can point your browser at https://mail.volusion.com and use Webmail to read and reply to mail. This can be useful if you are not at your home computer and want to check email without having to configure an email client. For more information see Accessing the Volusion Webmail Interface.

Email Server Settings

For increased security it is recommended you use the secure (SSL) servers shown below. If your internal system configurations requires that you use non-SSL ports these are also shown - but please see the note at the end of this article.

Incoming

POP3 with SSL: use secure.emailsrvr.com port 995

IMAP with SSL: use secure.emailsrvr.com port 993

POP3: use pop.emailsrvr.com port 110

IMAP: use imap.emailsrvr.com port: 143

Outgoing

SMTP with SSL: use secure.emailsrvr.com port 465

SMTP: use smtp.emailsrvr.com port 25 (or 587, 8025 or 2525 - see below)

Internet Service Provider issues with non-SSL ports

If you've set up your email client and are having problems with outgoing mail, you should check with your provider's online support or the documentation you received when you set up your internet connections to see if they have placed any restrictions on third party servers or which port to use.

For instance, Verizon requires that you use port 587 rather than port 25. Other providers may also require that you use a port other than 25. Ports 587, 8025 and 2525 are often used.

Some ISPs do not allow their customers to use third party SMTP servers at all, so instead of using smtp.emailsrvr.com or secure.emailsrvr.com, you may need to use their SMTP server.

Watch the Email video series