Domain Name and DNS (Domain Name System) FAQ

Contents

What is DNS?

DNS stands for Domain Name System and is defined by Wikipedia as a hierarchical naming system for computers, services, or any resource connected to the Internet or a private network.

So, what does that mean to you?

Just as a ZIP code helps the post office find your mailbox, DNS helps customers find your online store. You can buy any .com, .net, or .biz domain name directly from Volusion at Volusion's Domain Registration page.

Once you configure the DNS settings outlined below, your customers will be able to find your store when they enter your domain name into their web browser.

How do I point DNS?

If you're using a legacy domain purchased from a third-party domain name registrar, you’ll need to forward it to Volusion before you can configure your store to use your third-party domain.

Contact your registrar – the company you originally purchased your domain name from – and either navigate through their control panel to locate the DNS settings or contact the registrar directly for assistance. There are four name servers you need to point to:

  • NS1.VOLUSION.COM
  • NS2.VOLUSION.COM
  • NS3.VOLUSION.COM
  • NS4.VOLUSION.COM

Note that if your domain registrar only has two fields for name servers, you should enter "NS3.VOLUSION.COM" and "NS4.VOLUSION.COM".

Keep in mind that it will take approximately 24-72 hours for these changes to take effect.

How do I use a subdomain?

If you are using a subdomain name such as "store.mydomainname.com" or "shop.mydomainname.com", you will only point the subdomain at Volusion, not your root domain. You won’t edit the name server records for your domain (unlike above).

To point your subdomain, create a CNAME record for your desired subdomain. The record name will depend on the desired name of your subdomain (e.g. "store," "shop," etc.). The record type will be CNAME. The hostname of the new record (or the URL where the CNAME should point) should be the temporary hostname of your store.

The formatting of this URL will be "xxxxx.xxxxx.servertrust.com" and can be found in your Admin Area under Settings > Company in the Domain Name drop-down for your Temporary Hostname URL.

What if I registered my domain through Volusion?

If you purchased your domain name from Volusion, once your domain registration order is complete, you will receive an email notification stating that your domain name is ready for use with your online store.

Note that when purchasing your domain name online from Volusion, be sure to enter the primary email address you have associated with your Volusion account into the email field within the domain name order form.

What do I do after I point DNS?

At this point it's just a matter of time until your domain begins to resolve to your Volusion site. On average, it usually takes 24-72 hours (sometimes longer) for name server changes to propagate.

The time it takes for news of the name server change to reach all of the DNS servers worldwide varies. During the initial period after a name server change, it's not uncommon for some visitors – depending on their location and what ISP they are using – to successfully reach your new location while others may still find the domain to resolve to the old location (if any).

Once you've pointed the DNS with your registrar and waited the necessary propagation time, you can configure your store to resolve to your domain name by doing the following:

  1. Go to Settings > Company in your Admin Area.
  2. In Company Information, select your store's domain name from the Domain Name dropdown menu.
  3. Click Save.

Once this process is complete, you and your customers will be able to access your store by entering your official domain name into any web browser.

How do I view my domain name status?

If you've already purchased one or more domain names with Volusion, you can view the status of your domain(s) and renew your domain registration at my.volusion.com. article/dns domain name system-camera show image- viewing your domain name status- view domains

Once logged in to your my.volusion.com account, click on the Renew Domains link under the my Domains heading. Here, you can view the status of any active or expired domains you have purchased through Voluison. article/dns domain name system-camera show image- viewing your domain name status- renew domains

Active domain names will be listed in the main table. You can also view any expired domain names that you have previously ordered by clicking on the Show Expired Domains link. article/dns domain name system-camera show image- viewing your domain name status- show expired domains

How do I renew my domain registration?

To renew an active or expired domain within your account, select the period for which you wish to renew the domain for in the available dropdown menu and click the Add to Cart button (note that you must agree to Volusion's domain name registration terms and conditions before proceeding). You can renew a domain for periods of 1, 2, 3, 4, 5, and 10 years. article/dns domain name system-camera show image- renewing your domain- renew for

With your domain(s) added to the shopping cart, you can proceed through the checkout process to renew your domain(s). article/dns domain name system-camera show image- renewing your domain-renew checkout

Will I receive domain registration expiration notices?

You will be notified via email to renew any active domain name you have purchased from Volusion prior to its expiration. If you do not wish to receive notification of a pending domain expiration, select the option from the Remind Me column for the relavant domain name during the domain renewal process described above. article/dns domain name system-camera show image- domain expiration notifications- remind me

Are there any restrictions on domain transfer?

There are some restrictions when transferring domain names to or from Volusion's domain hosting system:

  • Domains can only be transferred provided they are not locked within their original domain name hosting account settings.
  • Volusion only supports the transfer of ".com", ".biz" and ".net" domain names.
  • Due to ICANN regulations, domain names registered within less than 60 days cannot be transferred.

For more information on domain name transfer restrictions and regulation from ICANN, please see ICANN Transfer Policies.