my.volusion.com – Viewing Tickets

As a Volusion merchant, you have access to a full-featured account management portal – my.volusion.com – where you can view messages from Volusion, contact Volusion support, view your monthly billing information, manage your Volusion account, and more!

One of the features of my.volusion.com is the ability to view tickets from our Technical Support and Customer Care departments.

To view your ticket correspondence from Volusion:

  1. Log in to my.volusion.com. Note that this login differs from your Volusion store login.
  2. Once logged in, click View my Tickets under My Tickets in the left navigation menu. article/my.volusion.com-viewing tickets-camera show image-viewing tickets- view tickets
  3. On the Tickets page, the number of Open, On Hold, and Closed tickets is listed near the top. Click these links to view all tickets of a particular status. article/my.volusion.com-viewing tickets-camera show image-viewing tickets- ticket status
  4. You can also search your tickets by Ticket Number or Subject. article/my.volusion.com-viewing tickets-camera show image-viewing tickets- ticket number subject
  5. Click on a ticket number to view its contents. article/my.volusion.com-viewing tickets-camera show image-viewing tickets- click ticket number

Summary

There are many other features available to you within my.volusion.com. To learn more, visit these other related Knowledge Base articles.

Watch the Welcome to myVolusion video