PayPal Errors

If you receive a specific error from PayPal when attempting to process orders for your store, this table should help you troubleshoot and resolve the issue.

Error Code

Error message

Description

10001 Internal Error Internal Error
10001 Internal Error Soap header is NULL
10001 Internal Error The transaction could not be loaded
10001 Internal Error Transaction failed due to internal error
10001 Invalid account number. The transaction failed as a result of an invalid credit card number. Check the number or attempt with another card.
10002 Authentication/Authorization Failed Client certificate is disabled
10002 Authentication/Authorization Failed You do not have permissions to make this API call
10003 Missing argument The amount is missing
10003 Missing argument The currency is missing
10003 Transaction refused because of an invalid argument. See additional error messages for details. Start date is a required parameter
10004 Internal Error Agreement Id is not valid
10004 Internal Error Invalid argument
10004 Internal Error Transaction refused because of an invalid argument. See additional error messages for details.
10004 Invalid transaction type You can not get the details for this type of transaction
10004 Transaction refused because of an invalid argument. See additional error messages for details. A transaction id is required
10004 Transaction refused because of an invalid argument. See additional error messages for details. Agreement Id is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Amount is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Auction item id is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10004 Transaction refused because of an invalid argument. See additional error messages for details. End date is invalid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Handling is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Handling total is invalid.
10004 Transaction refused because of an invalid argument. See additional error messages for details. Invalid argument
10004 Transaction refused because of an invalid argument. See additional error messages for details. Invalid email format
10004 Transaction refused because of an invalid argument. See additional error messages for details. Invalid street format
10004 Transaction refused because of an invalid argument. See additional error messages for details. Invalid zip format
10004 Transaction refused because of an invalid argument. See additional error messages for details. Invoice is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Item total is invalid.
10004 Transaction refused because of an invalid argument. See additional error messages for details. Maximum amount (MaxAmount) is invalid.
10004 Transaction refused because of an invalid argument. See additional error messages for details. Payer email is invalid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Receipt id is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Receiver can only be specified for payments you've received
10004 Transaction refused because of an invalid argument. See additional error messages for details. Receiver email is invalid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Shipping is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Shipping total is invalid.
10004 Transaction refused because of an invalid argument. See additional error messages for details. Start date is invalid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Tax is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. Tax total is invalid.
10004 Transaction refused because of an invalid argument. See additional error messages for details. The amount is less than or equal to zero
10004 Transaction refused because of an invalid argument. See additional error messages for details. The amount is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details. The amount is not a valid number
10004 Transaction refused because of an invalid argument. See additional error messages for details. The currency is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details. The masspay receiver_type is not a recognizable type
10004 Transaction refused because of an invalid argument. See additional error messages for details. The Memo field contains invalid characters
10004 Transaction refused because of an invalid argument. See additional error messages for details. The note string length exceeds the maximum limit of 4000 characters
10004 Transaction refused because of an invalid argument. See additional error messages for details. The number of input records is greater than maximum allowed
10004 Transaction refused because of an invalid argument. See additional error messages for details. The number of input records is less than or equal to zero
10004 Transaction refused because of an invalid argument. See additional error messages for details. The partial refund amount is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. The partial refund amount must be a positive amount
10004 Transaction refused because of an invalid argument. See additional error messages for details. The recipient's email and UserID should not be specified simultaneously
10004 Transaction refused because of an invalid argument. See additional error messages for details. The recipient's email is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details. The recipient's UserID is missing
10004 Transaction refused because of an invalid argument. See additional error messages for details. The transaction could not be loaded
10004 Transaction refused because of an invalid argument. See additional error messages for details. The transaction id is not valid
10004 Transaction refused because of an invalid argument. See additional error messages for details. The unique id string contains a space as a character
10004 Transaction refused because of an invalid argument. See additional error messages for details. The unique id string length exceeds the maximum limit of 30 characters
10004 Transaction refused because of an invalid argument. See additional error messages for details. Transaction class is not supported
10004 Transaction refused because of an invalid argument. See additional error messages for details. You can not search for a transaction id and a receipt id
10004 Transaction refused because of an invalid argument. See additional error messages for details. You can not specify a partial amount with a full refund
10006 Version error Version is not supported
10007 Permission denied You do not have permission to get the details of this transaction
10007 Permission denied You do not have permission to refund this transaction
10007 Permission denied You do not have permissions to make this API call
10007 Permission denied You do not have permissions to search for this transaction
10008 Security error Security header is not valid
10009 The API is disabled. The Address API is currently disabled
10009 The API is disabled. The API is disabled.
10009 Transaction refused Account is locked or inactive
10009 Transaction refused Account is restricted
10009 Transaction refused Can not do a full refund after a partial refund
10009 Transaction refused The account for the counterparty is locked or inactive
10009 Transaction refused The partial refund amount is not valid
10009 Transaction refused The partial refund amount must be less than or equal to the original transaction amount
10009 Transaction refused The partial refund amount must be less than or equal to the remaining amount
10009 Transaction refused The partial refund must be the same currency as the original transaction
10009 Transaction refused This transaction has already been fully refunded
10009 Transaction refused You are over the time limit to perform a refund on this transaction
10009 Transaction refused You can not do a partial refund on this transaction
10009 Transaction refused You can not refund this type of transaction
10009 Transaction refused You do not have a verified ACH
10010 Invalid Invoice Non-ASCII invoice id is not supported
10101 This API Temporarily Unavailable This API is temporarily unavailable. Please try later.
10102 PaymentAction of Order Temporarily Unavailable PaymentAction of Order is temporarily unavailable. Please try later or use other PaymentAction.
10200 No instant User does not have instant payment funding source
10201 Agreement canceled Agreement was canceled
10202 Exceed max Transaction would exceed user's monthly maximum
10203 Action required Transaction failed, action required by user
10204 Denied User's account is closed or restricted
10205 Risk Transaction refused due to risk model
10206 Duplicate Transaction was already processed
10207 Retry Retry
10207 Retry Transaction failed but user has alternate funding source
10209 Disabled Preapproved Payments not enabled.
10210 No Funding Transaction failed because has no funding sources
10211 Invalid MP ID Invalid MP ID
10212 Profile preference setting A profile preference is set to automatically deny certain transactions
10301 User not allowed The user is not allowed to send money through Mass Pay
10302 Account locked The user account is locked
10303 Restricted account Account is restricted
10304 Unconfirmed email The user account has unconfirmed email
10305 Limit Exceeded The user account needs to have its sending limit removed in order to make a mass payment.
10306 Limit Exceeded The user's international account needs to have its sending limit removed in order to make a mass payment
10307 Receive only account The user account is receive only and therefore cannot send payments out
10308 Masspay server configuration error There is some configuration error
10309 Masspay server unavailable The mass pay server is unavailable
10310 Unable to create payment Unable to create payments for masspay
10311 Unable to submit payment Unable to submit payments for masspay
10312 Masspay server error The masspay server has reported errors
10313 Masspay Invalid Data The masspay input file includes invalid data
10314 Masspay input parse error The input to the masspay server is incorrect. Please make sure that you are using a correctly formatted input.
10317 Masspay Invalid Email The masspay input file includes invalid Email
10320 Transaction limit exceeded The amount exceeds the max limit of a single mass pay item ~1
10321 Insufficient funds The account does not have sufficient funds to do this masspay
10327 Masspay Invalid UserID The masspay input file includes invalid UserID
10360 Unable to find the user with the email address. Unable to find the user with the email address.
10361 The user account not available The user account not available
10400 Transaction refused because of an invalid argument. See additional error messages for details. Order total is missing.
10401 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10401 Transaction refused because of an invalid argument. See additional error messages for details. Order total is invalid.
10402 Authorization only is not allowed for merchant. This merchant account is not permitted to set PaymentAction to Authorization. Please contact Customer Service.
10403 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10403 Transaction refused because of an invalid argument. See additional error messages for details. Maximum amount (MaxAmount) is invalid.
10404 Transaction refused because of an invalid argument. See additional error messages for details. ReturnURL is missing.
10405 Transaction refused because of an invalid argument. See additional error messages for details. CancelURL is missing.
10406 Transaction refused because of an invalid argument. See additional error messages for details. The PayerID value is invalid.
10407 Transaction refused because of an invalid argument. See additional error messages for details. Invalid buyer email address (BuyerEmail).
10408 Express Checkout token is missing. Express Checkout token is missing.
10409 You're not authorized to access this info. Express Checkout token was issued for a merchant account other than yours.
10410 Invalid token Invalid token.
10411 This Express Checkout session has expired. This Express Checkout session has expired. Token value is no longer valid.
10412 Duplicate invoice Payment has already been made for this InvoiceID.
10413 Transaction refused because of an invalid argument. See additional error messages for details. The totals of the cart item amounts do not match order amounts.
10414 Transaction refused because of an invalid argument. See additional error messages for details. The amount exceeds the maximum amount for a single transaction.
10415 Transaction refused because of an invalid argument. See additional error messages for details. A successful transaction has already been completed for this token.
10416 Transaction refused because of an invalid argument. See additional error messages for details. You have exceeded the maximum number of payment attempts for this token.
10417 Transaction cannot complete. The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.
10418 Transaction refused because of an invalid argument. See additional error messages for details. The currencies of the shopping cart amounts must be the same.
10419 Express Checkout PayerID is missing. Express Checkout PayerID is missing.
10420 Transaction refused because of an invalid argument. See additional error messages for details. Express Checkout PaymentAction is missing.
10421 This Express Checkout session belongs to a different customer. This Express Checkout session belongs to a different customer. Token value mismatch.
10422 Customer must choose new funding sources. The customer must return to PayPal to select new funding sources.
10423 Transaction refused because of an invalid argument. See additional error messages for details. This transaction cannot be completed with PaymentAction of Authorization.
10424 Transaction refused because of an invalid argument. See additional error messages for details. Shipping address is invalid.
10425 Express Checkout has been disabled for this merchant. Express Checkout has been disabled for this merchant. Please contact Customer Service.
10426 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10426 Transaction refused because of an invalid argument. See additional error messages for details. Item total is invalid.
10427 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10427 Transaction refused because of an invalid argument. See additional error messages for details. Shipping total is invalid.
10428 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10428 Transaction refused because of an invalid argument. See additional error messages for details. Handling total is invalid.
10429 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10429 Transaction refused because of an invalid argument. See additional error messages for details. Tax total is invalid.
10430 Transaction refused because of an invalid argument. See additional error messages for details. Item amount is missing.
10431 Transaction refused because of an invalid argument. See additional error messages for details. Currency is not supported
10431 Transaction refused because of an invalid argument. See additional error messages for details. Item amount is invalid.
10432 Transaction refused because of an invalid argument. See additional error messages for details. Invoice ID value exceeds maximum allowable length.
10433 Transaction refused because of an invalid argument. See additional error messages for details. Value of OrderDescription element has been truncated.
10434 Transaction refused because of an invalid argument. See additional error messages for details. Value of Custom element has been truncated.
10435 Transaction refused because of an invalid argument. See additional error messages for details. The customer has not yet confirmed payment for this Express Checkout session.
10436 Transaction refused because of an invalid argument. See additional error messages for details. PageStyle value exceeds maximum allowable length.
10437 Transaction refused because of an invalid argument. See additional error messages for details. cpp-header-image value exceeds maximum allowable length.
10438 Transaction refused because of an invalid argument. See additional error messages for details. cpp-header-border-color value exceeds maximum allowable length.
10439 Transaction refused because of an invalid argument. See additional error messages for details. cpp-header-back-color value exceeds maximum allowable length.
10440 Transaction refused because of an invalid argument. See additional error messages for details. cpp-payflow-color value exceeds maximum allowable length.
10441 Transaction refused because of an invalid argument. See additional error messages for details. The NotifyURL element value exceeds maximum allowable length.
10442 ButtonSource value truncated. The ButtonSource element value exceeds maximum allowable length.
10443 Transaction refused because of an invalid argument. See additional error messages for details. This transaction cannot be completed with PaymentAction of Order.
10444 Transaction refused because of an invalid argument. See additional error messages for details. The transaction currency specified must be the same as previously specified.
10500 No Billing Agreement. No billing agreement found for your account. Log into PayPal to check your billing agreement or contact customer service.
10501 Inactive Billing Agreement. The transaction was refused because your billing agreement is inactive. Log into PayPal to check your billing agreement or contact customer service.
10502 Expired Credit Card. The transaction failed as a result of an expired credit card. Attempt another card.
10504 The cvv2 is invalid. The transaction was declined because the CVV entered does not match.
10504 Transaction refused The transaction was declined because the CVV entered does not match.
10505 AVS failed. The AVS returned a code which resulted in PayPal declining the transaction. Attempt another card or check address.
10507 Your account is restricted. Your account is restricted and you do not have permission to make this API call. Please contact PayPal customer service
10508 Invalid Expiration Date. The expiration date of the credit card is invalid.
10509 The IP address is missing. The IP address is missing.
10510 Card Type Not Supported. The credit card type is not supported. Try another card type.
10511 Invalid Payment Action. The Payment Action you requested is not supported.
10512 The first name is missing. The first name is missing.
10513 The last name is missing. The last name is missing.
10514 Street address 1 in the billing address is missing. Street address 1 in the billing address is missing.
10515 The city in the billing address is missing. The city in the billing address is missing.
10517 The country in the billing address is missing. The country in the billing address is missing.
10519 Missing Credit Card. Credit card field is missing.
10520 Transaction amounts do not match. The transaction was refused because the amount totals of the order do not match. Review the amounts of the transaction and resubmit.
10521 CC number starting with zero. If you are using the sandbox this special case is provided for your testing. If you are not on the sandbox do not use Credit Card numbers which start with zero.
10522 Invalid account number. The transaction failed as a result of an invalid credit card number. Check the number or attempt with another card.
10523 Transaction refused The transaction was refused.
10524 Missing Shipping Address Name. You have passed shipping address without a name.
10525 Zero Order Total. Your transaction was refused as a result of the order being zero.
10526 Unsupported Currency. The currency code submitted is not supported. Check the currency code and try again.
10527 Invalid Credit Card. The credit card entered is either not a valid credit card, or does not match the credit card type in the CardType field
10528 Unable to make this transaction. Unable to make this transaction. It is possible that the amount would exceed the spending limit of the payer.
10529 Street address 1 in the shipping address is missing. Street address 1 in the shipping address is missing.
10530 The city in the shipping address is missing. The city in the shipping address is missing.
10532 The country in the shipping address is missing. The country in the shipping address is missing.
10534 Credit Card Restricted. The transaction failed because the credit card supplied is restricted in the PayPal system. Attempt another card
10535 Invalid Credit Card. The credit card entered is either not a valid credit card, or does not match the credit card type in the CardType field
10536 Duplicate invoice id. The transaction was refused as a result of a duplicate invoice ID supplied. Attempt with a new invoice ID
10537 Risk Control Country Filter Failure The transaction was refused because the country was prohibited as a result of your Country Monitor Risk Control Settings.
10538 Risk Control Max Amount Failure The transaction was refused because the maximum amount was excceeded as a result of your Maximum Amount Risk Control Settings.
10539 Payment declined by your Risk Controls settings: PayPal Risk Model. Payment declined by your Risk Controls settings: PayPal Risk Model.
10540 The address is invalid. The address is invalid.
10541 Credit Card Restricted. The transaction failed because the credit card supplied is restricted in the PayPal system. Attempt another card
10542 Invalid Email Address. The email provided is in an invalid format. Check the email address and try again.
10543 Credit Card Authorization Failed. We failed to authorize the credit card.
10544 Transaction refused The transaction was refused.
10545 Transaction refused The transaction was refused.
10546 Transaction refused The transaction was refused as a result of a restricted buyer IP address
10547 The transaction could not be completed. The transaction could not be completed.
10548 Ineligible Seller Account. Ineligible Seller Account.
10548 Ineligible Seller Account. Your account must be a business account to use Direct Payment. Please contact customer service.
10549 Ineligible Seller Account. Your account is ineligible to use Direct Payment. Please contact customer service.
10550 Feature Disabled. Direct Payment has been disabled on this account. Transaction has not been processed.
10600 Authorization voided. Authorization is voided.
10601 Authorization expired. Authorization has expired.
10602 Authorization completed. Authorization has already been completed.
10603 The buyer is restricted. The buyer account is restricted.
10604 Authorization must include both buyer and seller. Authorization transaction cannot be unilateral. It must include both buyer and seller to make an auth.
10605 Unsupported currency. Currency is not supported.
10606 Buyer cannot pay. Authorization rejected because buyer cannot pay.
10607 Auth&Capture unavailable. Authorization & Capture feature unavailable.
10608 Funding source missing. The funding source is missing.
10609 Invalid transactionID. Transaction id is invalid.
10610 Amount limit exceeded. Amount specified exceeds allowable limit.
10611 Not enabled. Authorization & Capture feature is not enabled for the merchant. Contact customer service.
10612 No more settlement. Maxmimum number of allowable settlements has been reached. No more settlement for the authorization.
10613 Currency mismatch. Currency of capture must be the same as currency of authorization.
10614 Cannot void reauth. You can void only the original authorization, not a reauthorization.
10615 Cannot reauth reauth. You can reauthorize only the original authorization, not a reauthorization.
10616 Maximum number of reauthorization allowed for the auth is reached. Maximum number of reauthorization allowed for the auth is reached.
10617 Reauthorization not allowed. Reauthorization is not allowed inside honor period.
10618 Transaction already voided or expired. Transaction has already been voided or expired.
10619 Invoice ID value exceeds maximum allowable length. Invoice ID value exceeds maximum allowable length.
10620 Order has already been voided or expired. Order has already been voided or expired.
10621 Order has expired. Order has expired.
10622 Order is voided. Order is voided.
10623 Maximum number of authorization allowed for the order is reached. Maximum number of authorization allowed for the order is reached.
10624 Duplicate invoice Payment has already been made for this InvoiceID.
10625 Transaction refused because of an invalid argument. See additional error messages for details. The amount exceeds the maximum amount for a single transaction.
10626 Risk Transaction refused due to risk model
10627 Transaction refused because of an invalid argument. See additional error messages for details. The invoice ID field is not supported for basic authorizations
10701 Billing Address Error There was a general error in the billing address
10702 Billing Address1 Error There was an error in the Billing Address1 field
10703 Billing Address2 Error There was an error in the Billing Address2 field
10704 Billing Address City Error There was an error in the Billing Address City field
10705 Billing Address State Error There was an error in the Billing Address State field
10706 Billing Address Postal Code Error There was an error in the Billing Address Postal Code field
10707 Billing Address Country Error There was an error in the Billing Address Country field
10708 Billing Address Empty The billing address is required
10709 Billing Address1 Empty The field Billing Address1 is required
10710 Billing Address City Empty The field Billing Address City is required
10711 Billing Address State Empty The field Billing Address State is required
10712 Billing Address Postal Code Empty The field Billing Address Postal Code is required
10713 Billing Address Country Empty The field Billing Address Country is required
10714 Billing Address Validation Error The billing address failed validation
10715 Billing Address State Max Size The field Billing Address State exceeded its max length
10716 Billing Address Postal Code Max Size The field Billing Address Postal Code exceeded its max length
10717 Billing Address Postal Code Format Error The field Billing Address Postal Code is in an invalid format
10718 Billing Address Invalid City State Postal Code An match of the Billing Address City, State, and Postal Code failed
10719 Shipping Address Error There was a general error in the shipping address
10720 Shipping Address1 Error There was an error in the Shipping Address1 field
10721 Shipping Address2 Error There was an error in the Shipping Address2 field
10722 Shipping Address City Error There was an error in the Shipping Address City field
10723 Shipping Address State Error There was an error in the Shipping Address State field
10724 Shipping Address Postal Code Error There was an error in the Shipping Address Postal Code field
10725 Shipping Address Country Error There was an error in the Shipping Address Country field
10726 Shipping Address Empty The shipping address is required
10727 Shipping Address1 Empty The field Shipping Address1 is required
10728 Shipping Address City Empty The field Shipping Address City is required
10729 Shipping Address State Empty The field Shipping Address State is required
10730 Shipping Address Postal Code Empty The field Shipping Address Postal Code is required
10731 Shipping Address Country Empty The field Shipping Address Country is required
10732 Shipping Address Validation Error The shipping address failed validation.
10733 Shipping Address State Max Size The field Shipping Address State exceeded its maximum length.
10734 Shipping Address Postal Code Max Size The field Shipping Address Postal Code exceeded its maximum length.
10735 Shipping Address Postal Code Format Error The field Shipping Address Postal Code is in an invalid format.
10736 Shipping Address Invalid City State Postal Code A match of the Shipping Address City, State, and Postal Code failed.
10744 Invalid Billing Country The country code in the billing address is invalid.
10745 Invalid Shipping Country The country code in the shipping address is invalid.
10746 Unsupported Country The billing country code is not currently supported at this time.
10747 Invalid IP The IP Address provided is invalid.
10748 CVV Code Required The credit card entered requires a CVV value.
10750 The Shipping Address State is invalid. The field Shipping Address State is in an invalid format. For US/CA states and territories, enter a valid two letter state code.
10751 The Billing Address State is invalid. The field Billing Address State is in an invalid format. For US/CA states and territories, enter a valid two letter state code.
10752 Transaction refused The transaction was refused.
10754 Transaction refused This card was rejected by the gateway, check the AVS, CVV value or try another card.
10755 Invalid data The currency set for this transaction is not currently supported.
10756 Transaction refused The transaction was declined because the country and billing address associated with this credit card do not match.
10758 Transaction refused Username/Password is incorrect
10759 Transaction refused The transaction failed because the credit card supplied is restricted in the PayPal system. Attempt another card
10760 Invalid Business Address. The country listed for your business address is not currently supported. Your business address can be found in the Street Address section of your PayPal account profile.
10761 Duplication transaction in quick succession. You have submitted two transactions in quick succession. Please check the status of your transaction before placing another order.
10762 Transaction refused You have failed to provide correct CVV2 value.
10763 Invalid data The inputs had invalid credit card data.
11001 Transaction refused because of an invalid argument. See additional error messages for details. The custom field was truncated because it was too long
11001 Transaction refused because of an invalid argument. See additional error messages for details. The item name field was truncated because it was too long
11001 Transaction refused because of an invalid argument. See additional error messages for details. The item number field was truncated because it was too long
11001 Transaction refused because of an invalid argument. See additional error messages for details. The memo field was truncated because it was too long
11001 Transaction refused because of an invalid argument. See additional error messages for details. The subject field was truncated because it was too long
11002 Search warning The number of results were truncated. Please change your search parameters if you wish to see all your results