Setting Up Your Email Accounts

Your store comes with a number of mailboxes – or email addresses – so you can provide a consistent set of email addresses for your business. All of these emails use the following format: The number of mailboxes available depends on your store pricing plan. Note that Volusion must be your DNS and / or mail host before you proceed.

To Create a Mailbox

  1. Log in to
  2. Click on Manage Email beneath the my Stores heading in the left navigation menu. article/setting your store mailboxes-camera show image-to create a mailbox-email page
  3. If you have more than one domain, make the appropriate selection from the Email Accounts drop-down menu.

If any mailboxes have been set up for this domain, they will display, including the number of available mailboxes and alias based on your hosting plan. If you have set up all the mailboxes associated with your plan, you will either have to delete one mailbox or upgrade before you can create another email account. 

  • To delete an email address, click on the delete icon in the rightmost column
  • To upgrade your plan, click Need More?
  1. Click Add to create a new email address. A dialog box opens. article/setting your store mailboxes-camera show image-to create a mailbox-click add
  2. Complete all fields and select the Active check box (unless you don't want to enable the mailbox at this time) and click Create.

The new email address is created.

Password Security Requirements

In order for a password to be accepted, it must contain a minimum of 8 characters, including at least 3 of the following:

  • English uppercase letters
  • English lowercase letters
  • Numerals (0-9)
  • Non-alphabetic characters (such as !, #, $, %)

Note: Avoid using characters from your account name, full name, initials, or display name.

To Edit a Mailbox

  1. To edit an existing email address, click its edit icon . article/setting your store mailboxes-camera show image-to edit a mailbox-click edit
  2. Edit the fields as required and click Save.

To Create an Alias

An alias looks like an email address but does not have an associated mailbox. Instead, any email sent to it will be forwarded to one or more genuine mailboxes of your choice. Creating aliases allows you to gather emails sent to a variety of addresses into one central account. Alternatively, it can be used to propagate emails sent to one account to a number of accounts.

If you have any aliases set up, they display benath the email addresses. article/setting your store mailboxes-camera show image-to create an alias-display alias

  1. On the my.volusion email account management page, click the Add button above Aliases. The Alias pop-up window displays. article/setting your store mailboxes-camera show image-to create an alias-add alias
  2. Enter a name for the alias. This cannot be the same as an existing mailbox or alias.
  3. Enter the mailbox or mailboxes where you want emails sent to this alias to be forwarded. You can also add email addresses that do not belong to this domain – for example, To add multiple emails in the To: box, separate each email with a comma and no spaces.
  4. Click Create.

To Edit an Alias

  1. To edit an existing alias click its edit icon . article/setting your store mailboxes-camera show image-to edit an alias-click edit
  2. Edit the To fields as needed and click Save. You cannot change the alias name.

Additional Settings

The Additional Settings link takes you to the Rackspace Hosting control panel for your email account. Please refer to the Rackspace documentation for further information. Further mailbox support and email client setup can be obtained by clicking on the Support Docs link in the Email Hosting panel. article/setting your store mailboxes-camera show image-additional settings-rackspace settings


Once you've set up your mailboxes, you're ready to Connect to your Volusion Email Account.

Watch the Email video series