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Process Orders


One of the most important parts of ecommerce is the ability to process incoming orders. With Volusion, you have a comprehensive order processing system to handle as many orders as you need.

Canceling an Order

Follow the steps below if you need to cancel an order:

Order Confirmation Emails

For more information on order confirmation emails and all other emails your store sends automatically, see this article.

How to Email Customers for a Product Alert or Recall

In some cases, you may need to contact all customers who purchased a particular product to deliver a security alert or request a recall. You can run a simple query to collect the email addresses of all affected customers by following these steps:

Order Status Guide

Volusion offers a number of default statuses you can select for your orders:

Automated Store Emails

By default, your store is programmed to send automatic email notifications to you and your customers at specific times. Below is a comprehensive list of email notifications and events that are sent from your store:

Online Credit Card Fraud Prevention Tips

If you accept credit cards as a form of payment on your website, you know that the risk of fraud is always present. But there are a few things you can do to protect yourself and your business from would-be scammers.

ShipStation Integration With Volusion API

ShipStation is a web-based shipping solution that streamlines the order fulfillment process for online retailers.

Getting Started With Order Processing

When orders start coming in to your store, you can process them in 5 easy steps. Step 1 Go to Orders > Process Orders and click the Order ID you want to process.