Getting Started

Opening a successful online store? You're in the right place! Whether you’ve been selling online for years or this is your first venture into the world of ecommerce, Volusion has the power and flexibility to propel your business to the top.

Your new Volusion store comes jam-packed with features and tools, and this Getting Started Guide will help you get the most out of them.

Design Your Store

First impressions matter. Having an attractive and easy-to-use website will help your shoppers feel confident about buying from you. We have hundreds of free and premium templates for you to choose from, or we can create a custom design just for you.

Once you’ve chosen the look and feel for your site, we’ll help you install your new template in a few easy steps.

Add Your Logo

Making your logo visible and prominent throughout your website helps brand your business and your store. It also lets your customers know they’re in the right place. We’ll help you upload your logo to your storefront, emails, invoices, mobile storefront – we’ve even got some tips for creating and adding a favicon.

Don’t have a logo yet? We can help with that too! We offer a variety of personalized design packages to fit every business and budget.

Stock Your Shelves

Once your store is looking great, it’s time to add products. Your product listings can be as simple or sophisticated as you want them to be. You have full control over everything from product images and descriptions to discounts and promotions.

And don't forget to organize your products into logical, easy-to-manage categories so your customers can always find what they're looking for.

Secure Your Site

A Volusion Secure Sockets Layer (SSL) certificate protects you, your business, and your customers by turning sensitive data into secure code. If you’re receiving payments directly through your online store, you need an SSL certificate. Keep in mind that installing your SSL certificate will take several business days, so you’ll want to get the process started early on.

Collect Your Money

Your customers like having options when they pay, and your Volusion store can be set up for a number of payment methods including credit cards, electronic checks, and more. You can also configure your Tax settings with a number of flexible options.

If you plan to accept credit cards, the Verified Volusion Merchant program makes it easy for your shoppers to complete their orders and pay for their merchandise without ever leaving your store – no redirects to third-party websites!

Keep in mind that many merchant programs require you to complete your informational pages such About Us and Returns in order to get approved.

Fill Your Orders

You can’t personally hand your merchandise to everyone who shops in your store, but shipping their orders to them quickly and affordably is the next best thing. We work with carriers who know how to deliver.

Set Up Your DNS

All Volusion stores begin on a server-specific internal address. In order for your domain name to resolve to your store, you need to set up DNS hosting. If you're using a subdomain (e.g. store.myvolusionstore.com or shop.myvolusionstore.com), you’ll need to point your subdomain at Volusion so customers can find your store when they enter your domain name into their web browser.

We’re here to help with every aspect of your online business, so take advantage of our experience, knowledge, and resources to make sure you’re set up for success. Learn more about all the ways we can help your business with:

The Knowledge Base and MyVolusion

Our support area – the Knowledge Base – will be your go-to resource for instructional videos, articles, and manuals to build, manage, and expand your online store.

Being a Volusion store owner means you have access to a full-featured account management and information system – my.volusion.com – where you can view messages from Volusion, contact Volusion support, view your monthly billing information, manage your account, and more!

The Ecommerce Authority

If you’re looking for practical advice and industry insight to boost your business, you’ll want to add Volusion's Ecommerce Insights Blog to your bookmarks. Our industry-leading ecommerce blog will help you stay plugged in to the latest trends and miles ahead of the competition.