How to Access MyVolusion

How do I log in to MyVolusion?

Your email / password combination for MyVolusion is the one you chose on our website when you set up a Volusion customer account to register for your 14-day free trial and/or purchase your monthly hosting plan. It hasn't changed unless you've logged in to MyVolusion and changed it on the password management page.

Because a single merchant can purchase multiple hosting plans, and because multiple merchants can access a single hosting plan, these logins remain independent of the admin logins used to manage your store through the Admin Area.

What if I've forgotten my login?

No problem.

  1. Go the the MyVolusion login page and click Forgot Your Password? 
  2. Enter the email address you used to set up your Volusion customer account on our website and click Submit (or the new one, if you've manually changed it).
  3. Verify the characters displayed and click Submit.
  4. You'll receive an email from sales@volusion.com with a link to reset your password.
  5. Click the link and enter your new password twice.
  6. Once you've created a new password, return to my.volusion.com and enter your email address and the new password.

What do I use MyVolusion for?

Think of your MyVolusion account as the place where you manage your business relationship with us. Inside, you can:

  • Access the Volusion support site
  • Submit support tickets to various Volusion departments and track their status
  • View your monthly account usage history
  • Upgrade your pricing plan level and/or pricing plan features
  • Create and manage email and FTP account logins
  • Retrieve customized reports on website traffic and data transfer statistics
  • Manage your DNS records
  • View your billing and order histories
  • Add/edit a payment method for monthly fees
  • Manage your contact information and MyVolusion account login details
  • Establish and edit your secret question/answer

Watch the MyVolusion video