Free Shipping Coupons apply free shipping to an entire order as opposed to specific products within the order. Free shipping coupons can be configured like any other discount within the Coupons/Discounts page.
Keep in mind that free shipping discounts will override any other settings configured within the free shipping method on the Shipping page. For more information on the default free shipping capabilities, see our Shipping article.
To set up a Free Shipping Coupon:
- Go to Marketing > Coupons/Discounts in your Admin Area.
- Click Add.
- Fill in the fields as appropriate.
- In the Discount Type menu, select Free Shipping on ENTIRE ORDER.
- Click Save.
When a customer applies a free shipping coupon, the shipping method that will be applied to the cart is the default free shipping method.
Customers still have the ability to pay for an expedited shipping method instead.
Important Note for QuickBooks Users
Free shipping coupons create a line item with a price of "0.00". These orders cannot be imported into QuickBooks as QuickBooks requires that all items must have a price. To resolve this, you will need to delete the coupon from the order and save before importing.