Shipping

Most businesses have unique shipping needs that are based on a variety of factors and limitations. Your customers' expectations about shipping rates, however, are not as unique. Shipping costs top the list of pet peeves for most online shoppers, contributing to the ecommerce industry's average cart abandonment rate of 68%.

In order to increase conversions, more and more merchants are simplifying and lowering shipping rates, often by building some of the cost into their product prices. The majority of industry experts recommend offering free shipping for orders over a certain amount, as well as flat rate options.

The Shipping page in your Admin Area takes the hard work out of shipping for both you and your customers. Once you've decided which methods (and / or carriers) to offer, the only thing your shoppers need to do is choose a method when they place their orders.

Contents

Getting Started

Start by finding the shipping carrier that's right for you; compare rates and services and find one that best fits your business. Once you have chosen your carrier(s), you can begin configuring your store's shipping settings.

To get started, log in to your Admin Area and go to Settings > Shipping. The tools you will use are detailed below.

Ship From Location

Click Edit to enter your name, company name, and company address.

If you plan to use live rates, enter a valid shipping address as the origin for shipping fee calculations. This location also displays as your return address when you print shipping labels from your Admin Area.

If you ship from a warehouse with a different location or use a third-party fulfillment or shipping service, select the Use a Different Location to Calculate Live Shipping Rates check box and enter its location. This allows you to distinguish between your location and the location that should be used for rate calculation.

After you enter your Ship From Location(s), save.

Ship To Location

Most merchants do not ship to every country in the world, so it is important to designate which countries you will allow shipping to. The Ship To Location section lets you choose from a wide variety of destinations. You can also create your own.

  1. Click within the Include field to enter the countries you provide shipping to. You can select specific countries by scrolling through the drop-down menu that appears, or by typing the beginning of a country's name and clicking on it once it displays as a suggestion.
  2. Click within the Exclude field to exclude states or provinces within the countries you added in the Include field. For example, you may want to offer shipping throughout the continental United States, but not to Alaska or Hawaii.
  3. Click Save.

To remove a location from either the Include or Exclude field, click the “x” next to the name of the country or state / province.

Note that you cannot select individual states or provinces using the Include field. If you only plan to ship to a few states, you'll need to select the correct country in the Include field, then use the Exclude field to select any states you don't offer shipping to.

Note that billing and shipping address fields on the checkout page share the same locations list. If you do not allow shipping to a certain country or locality, shoppers will not be able to select it for billing purposes either.

If you want to exclude a state or province from a particular shipping method without excluding it from your global list of eligible locations for all shipping methods, you can do so. Be aware that any locations you exclude at a global level on the Shipping page will not be available for inclusion with any shipping method.

If you need to add a country or state that is not listed, click Edit Available Countries or Edit Available States/Provinces to create it.

Edit Available Countries

By default, the Shipping page contains a list of all countries. In the event that a country you ship to is missing from this list, you can create it by clicking Edit Available Countries and then Add.

When creating your own country settings, enter the country's information as follows:

  • Name: In this field, type the country name you want your shoppers to see in the list of selections (for example, "USA").
  • ISO CODE: Type the country's 2-character abbreviation used internationally (for example, "US").
  • USPS CODE: Type the country's full name as recognized by the United States Postal Service. Note that this field is required regardless of whether your store uses USPS methods (for example, "United States").
  • Country Is Local Region: Select this check box if you want to assign a country as your store's local region. This should be the country your business operates from.
  • Active: Select this check box to make a country active. Once a country is active, its name appears as an available option in the Ship To Location fields.
  • State Province Text: When configuring countries that require shippers to specify states or provinces for shipping, enter the type of region that customers must specify when shipping a product to this country (for example: state, province, prefecture, region, principality, etc).

When you are finished setting up your new country, click Save.

Edit Available States / Provinces

To create a new state or province from the Shipping page, click Edit Available States/Provinces and then click Add.

Configure the following settings:

  • Country ID: Use the drop-down menu to select which country the state or province is located in.
  • State Name: Type the full name of the state or province in uppercase letters (for example, "TEXAS").
  • State Code: Type the state or province's abbreviation as used by that country's postal system (for example, "TX").
  • State Is Local Region: Select this check box if the state is to be considered within the boundaries of the local region for your business. For example, if you only ship to the continental US, you can enable this for the 48 contiguous states and leave it unchecked for Alaska and Hawaii.

When you are finished setting up your new state or province, click Save.

Shipping Methods

Any shipping methods you've activated will display at Settings > Shipping under one of four headings: Free Shipping, Live Rates, Flat Rates, or Special Rates. The Special Rates heading includes Fixed Rates, Download (for Downloadable Products), and In-Store Pickup).

Under each of these headings you'll see a list of related shipping methods you've configured, with quick controls on the right for easy removal and duplication:

Deselect the check box in the Active column to deactivate a shipping method, then click Save. The method name will now appear faded in the rates table, and will no longer appear as an option for shoppers at checkout. You can easily reactivate it by checking the box again and clicking Save.

 

Click the Copy icon to duplicate an existing shipping method. On the next page, you can change the method's name and make any desired changes to the settings. Be sure to select Active, then click Save.

 

Click this icon to both deactivate and permanently delete a shipping method from your store. When prompted by the pop up window, click Remove to confirm deletion.

Free Shipping

Free shipping is a versatile feature and powerful incentive for shoppers. You can assign free shipping to specific products, order totals, countries, and states.

To create a free shipping method, click Add Rate next to the Free Shipping heading then follow the steps below.

  1. In the Label field, enter name for your shipping method (for example, "Free Ground Shipping" or "Free FedEx Express Saver" if you'll always be using a specific carrier and method). This label will appear in the shipping method selection menu at checkout for qualifying orders.
  2. Select Active to make this shipping method available to shoppers.
  3. Select Show Free Shipping Qualification Message on Shopping Cart if you’d like to display a message letting shoppers know when they’re close to qualifying for free shipping. See below for instructions on modifying this message.
  4. By default, the locations you selected at Settings > Shipping will be pre-filled as Qualifying Locations for all shipping methods. To modify locations, select Change Ship To Locations for this Method and use the drop-down menus in each field. Note that any locations you excluded on the Settings > Shipping page will already be excluded from all shipping methods, and cannot be included for an individual method.
  5. By default, all orders will qualify for free shipping. To set a specific price or weight threshold that an order must meet in order to receive free shipping, select Free Shipping on Specific Orders.
  6. In the Price Range fields, enter the minimum and / or maximum order price for which free shipping will be offered.
  7. If you want orders that have cost of zero to qualify for free shipping, select Free Shipping When Order Cost is Zero. Zero cost orders are those where the entire cost of the order is covered by gift certificates, discounts, or coupons. 
  8. In the Weight Range fields, enter the minimum and / or maximum order weight for which free shipping will be offered.
  9. To designate a display order for this method, click Advanced Settings and enter a number in the Display Order On Checkout field.  Entering "1" here will cause the free shipping method to display first in the Shipping menu when shoppers check out.
  10. Click Save.

You can customize the notification by clicking Edit Qualification Message and modifying the existing Page Text. Make changes as needed, but don’t change the two fields in curly brackets - {0} - as this will remove functionality. Be sure to click Save when you’re done. 

If the qualifying price is $50, for example, and the customer's current total is $47, the default shipping qualification message reads: "You are $3 away from qualifying for free shipping." See Site Content and Articles for more information on editing page text. You can see an example of modified free shipping notification PageText here.

How to Make Products Ineligible for Free Shipping

Note that all products in a shopper's cart must be eligible for free shipping in order for the free shipping method to be available at checkout.

By default, all products in your store are automatically enabled to receive free shipping, but you can modify this per product.

  1. Go to Inventory > Products.
  2. Click the code of the product you want to modify.
  3. Under Advanced Info, select the Shipping tab.
  4. If the Free Shipping Item check box is selected, the product is eligible for free shipping. Deselect this option if you would like to exclude it from free shipping availability.
  5. Click Save.

Now any order containing this product will not be eligible for free shipping at checkout, even if it exceeds the Free Shipping Qualify Price amount.

Notes on Free Shipping

When free shipping is activated, an additional shipping option is added to the shipping method selection menu for the customer to choose from. It does not replace the faster shipping methods. Therefore, if the customer wants to choose a faster shipping method such as FedEx Overnight, they can still do so.

All of the products in a customer’s order must be configured as free shipping items in order for the free shipping option to appear, as well as meet the other criteria you’ve defined. Also note that you cannot split shipping methods among the products.

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Live Rates

While live rates were once the standard across the ecommerce industry, many merchants are now moving away from live rates in favor of flat rates and free shipping. The complexity of live rate calculation has increased over time, with major carriers requesting greater specificity in packaging requirements. This complexity makes the inventory setup process more labor intensive for some businesses, but others may still find it worth their while to configure live rates for certain carriers.

Volusion's shipping system integrates with live rate feeds provided by the following major shipping carriers: USPS, FedEx, UPS, Royal Mail, Canada Post and Australia Post.

Note on UPS and FedEx Live Rates

UPS and FedEx live rates will be calculated in a new way, beginning December 29, 2014 (UPS) and January 1, 2015 (FedEx).

In an effort to encourage efficient packing and decrease fuel usage for delivery trucks, both carriers will now use "dimensional weight" to help determine the most accurate shipping cost for a package. Dimensional weight is different from actual weight, and is more representative of the amount of truck space a package actually occupies.

The dimensional weight of a package can be calculated by measuring its dimensions in inches (length, width, height) and plugging them in to the following formula:

(Length x Width x Height) / 166 = Dimensional Weight* (in pounds)

If the result contains a decimal, always round up to the nearest whole number for the final dimensional weight. Once you've calculated an item's dimensional weight, compare it to the item's actual weight. Whichever number is higher will be the weight UPS and FedEx use to calculate shipping for that package. 

In order to ensure that your shoppers pay the appropriate live rates for shipping, you'll need to adjust the weight of certain products in your Admin Area, replacing their actual weights with the calculated dimensional weights. Be sure to use the dimensions of the box a product will typically ship in (not the product itself), as shipping carriers base dimensional weight calculations on the entire package. Note that these changes may lead to an increase in shipping costs for certain items, particularly those that are large yet lightweight.

For more information, see this helpful dimensional shipping guide from Stamps.com, a Volusion partner and USPS shipping integration.

Please be aware that the dimensional weight of a product is most accurate when shipping single-item packages. The live rates system cannot accurately predict the dimensional weight of multiple items that ship together, nor can it account for packing material or free accessories you may wish to include. For this reason, the rates your shoppers see are based on the sum of the Weight values you've configured for all items in the cart, regardless of how you package them or how the carrier charges you to ship the package(s). If you frequently ship special or multi-item packages, you may find it easier to adjust your live rates by adding an Extra Shipping Cost to all orders or to individual methods.

If updating your product weights isn't practical for your business, consider using the alternative shipping methods available in the Volusion software, such as free shipping and flat rates. You may also wish to offer USPS live rates, as USPS has reduced rates for some Priority methods and does not rely as heavily on dimensional weight calculations at this time. For more information, see our Ecommerce Authority blog post.

Volusion also works with various shipping partners that offer alternative shipping solutions for your company. See our Shipping Partners page for more information.

*Note that the "dimensional factor" of 166 is currently used by both FedEx and UPS for domestic rate calculation, but is subject to change. When calculating an item's dimensional weight for international air shipments, use a dimensional factor of 139. Be sure to stay up-to-date with your preferred carrier(s) for the latest changes in dimensional weight calculation.  

How to Register With Carriers

Before you start enabling live rates, you’ll need to register with your chosen carrier(s). The only carriers that may not require registration at this time are Royal Mail and Australia Post.

Click Add Carrier next to Live Rates and select a carrier. You’ll see additional steps you need to follow in order to get accurate live rates. Note that the procedure you need to follow is different for each carrier.

How to Enable Live Rate Shipping Methods

After following any carrier-specific registration steps, click Add Method. In the pop up window that displays, choose the method you’d like to enable for that carrier and click Add.

Note that most information is already filled in for methods provided by live carriers; however, you can make adjustments if needed.

  1. Select Active to make the shipping method available to shoppers on the storefront.
  2. By default, the locations you selected at Settings > Shipping will be pre-filled as Qualifying Locations for all shipping methods. If you only want this method to be available for specific countries or states within your selections, select Change Ship To Locations for this Method and use the Include and Exclude fields to modify qualifying locations.
  3. In the Price Range fields, enter the minimum and / or maximum order price for which this shipping method will be offered (optional).
  4. Note that some methods will have weight limitations per the individual carrier. In the Weight Range fields, enter the minimum and / or maximum order weight for which this shipping method will be offered (optional).
  5. Under Pricing Options, specify a backup rate for this method (recommended).
  6. To add an Extra Shipping Cost on top of the live rate cost, locate the Flat field and enter a currency value, and / or enter a percentage in the Percent field.
  7. Click Save.

Repeat the above steps for any additional live rate methods you want to enable.

Note on Backup Rates

It is recommended that you configure a "backup rate" for each live rate, which will be display to shoppers in the unlikely event that a live rate can’t be obtained from the carrier at the time of checkout. You can configure a backup rate in the Pricing Options section of each method.

The cost entered into the Base field is a flat rate, while the cost entered into the Cost Per Lb field will be multiplied by the weight of the cart and added on to the Base rate (if applicable) for a total backup rate cost.

Notes on Live Rates

Try to keep your list of methods simple by offering a standard rate, plus one or two options for budget and expedited shipping. You should also select an international method if you plan to ship outside your country.

You’ll also want to consider the nature of your products – do you sell perishables or extremely large items? Learn more about unique shipping methods in our How to Apply Shipping Methods to Specific Products article.

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Flat Rate Shipping

Flat rate shipping applies a fixed shipping cost to an entire order. You can specify a minimum and maximum order cost or weight to determine if an order qualifies for a flat rate.

For example, you might want to offer a flat shipping charge of $5 for all orders over $100 for all US states:

  1. Go to Settings > Shipping.
  2. Next to Flat Rates, click Add Rate.
  3. In the Label field, enter a method name that you want to display in the shipping method selection menu on the shopping cart page – something like "US orders over $100".
  4. In the Rate fields, enter "5" for the Base rate and leave Cost Per Lb blank.
  5. Under Qualifying Locations, in the Include field, make sure that United States is the only country selected.
  6. Under Qualifying Orders, you can set the lowest order price eligible for this rate. For this example, enter "100" in the Minimum field. If you were creating a flat rate for orders below a certain price, you would enter this price in the Maximum field. 
  7. When you're done configuring your flat rate method, select the Active check box to make it available for shoppers at checkout.
  8. Click Save.

Now any order worth that totals over $100 and ships to an address within the United States will be eligible for a flat shipping rate of $5. This rate displays in the shipping rates drop-down menu on your shopping cart page.

If you want to set up flat rate shipping that uses a minimum or maximum order weight for orders to qualify, use the Qualifying Orders section to enter the appropriate values in the Weight Range fields (Minimum and Maximum).

Note that any other Extra Shipping Costs you configured, either on this method or in the Advanced Settings section of the main Shipping page, will be added to this flat rate.

You can also use flat rate shipping if you need to create shipping methods for carriers that don't appear in the Add Carrier menu. Since you can't access live rates for such carriers, you may need to set up multiple flat rate methods for the same shipping method in order to cover different weight ranges. For example, if a carrier's "Express" rate costs $10 for packages under 5 pounds and $20 for those above, you would need to create two Express methods.

Flat Rate Shipping to the 48 Contiguous US States

If you wanted to offer flat rate shipping to customers in the continental United States, but not Alaska or Hawaii, you could modify the above shipping method example to exclude those regions as follows:

  1. Go to Settings > Shipping.
  2. Under Flat Rates heading, select the method you want limit shipping for.
  3. If you followed the instructions in the previous example, this rate is already set to ship to United States only. Under Qualifying Locations, in the Exclude field, select Alaska and Hawaii.
  4. Click Save.

Now flat rate shipping will only be offered to residents of the 48 continental states.

Tiered Flat Rate Shipping

You can create multiple flat shipping methods to offer different rates for specific order price or weight ranges. For example, you could set up 3 flat methods so that orders under $50 are offered a rate of $10, orders between $50.01 and $100 are offered a rate of $15, and orders over $100 are free.

You can also use multiple flat rate methods to set different flat rates for different shipping destinations. For example, you could have methods for Western US, Central US and Eastern US.

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Fixed Rate Shipping

Fixed Rate Shipping lets you offer fixed shipping prices for individual products. Instead of including these products in an order's total weight and calculating the shipping cost, these products are given a weight of zero, and their individual shipping cost set on the product page. Customers cannot select alternative shipping methods for these products.

To enable the fixed shipping method:

  1. Go to Settings > Shipping.
  2. Next to Special Rates, click Add Rate and select Fixed from the drop-down menu.
  3. In the Label field, enter a name for your fixed shipping method.
  4. Select Active to enable the fixed shipping method.
  5. Click Save.

Now, set a fixed shipping cost of at least $0.01 for each qualifying product:

  1. Go to Inventory > Products
  2. Click on a product to edit it.
  3. Under Basic Info, in the Weight field, type "0".
  4. Update the description fields for this product to state that it has a fixed shipping charge.
  5. If you want to provide further delivery information for your customers once they've placed their order, go to Advanced Info > Product Display and enter your text in the Order Finished Note field.
  6. Under Advanced Info > Shipping, make sure Free Shipping Item is deselected (unchecked).
  7. In the Fixed Shipping Cost field, enter the fixed shipping cost for this product.
  8. If you ship internationally and need to charge a higher fixed cost when shipping this item outside the country, fill in the Fixed Shipping Cost (Outside Local Region) field.
  9. Click Save.

Repeat this process for all products for which you want to assign a fixed shipping cost.

If there are only fixed shipping rate products in an order, the shipping rates drop-down menu on your shopping cart page will only display the fixed rate shipping method.

If there are both fixed and non-fixed rate products in an order, the shipping rates menu will show all active methods that apply. However, the cost listed for each method will include the cost for the individual fixed rate shipping products that are in the order.

Notes on Fixed Shipping

Fixed shipping rates are not automatically displayed on a product's page, so you should add something to the product description so customers know that they will not be able to select shipping options when they purchase that product.

If you use the Inventory Control Grid to create child products, make sure the child products have a weight of zero and are assigned fixed shipping costs.

Fixed shipping does not provide a flat shipping rate for some or all products within a Volusion store. See the previous section of this article for instructions on configuring Flat rates. Also note that fixed shipping costs are aggregate in that other shipping costs associated with a product will also apply.

Furthermore, fixed shipping only applies to individual products, as the settings are configured within the product and not the entire order.

Example 1

Product A is configured with a fixed shipping cost of $5. Product B does not have a fixed shipping cost. A customer orders one Product A and one Product B. Product B weighs one pound and is eligible for FedEx Ground shipping at a cost of $15.49.

The total cost for shipping for the order will be $20.49 (shipping cost of A and B added together).

Example 2

Product A is configured with a fixed shipping cost of $5 and Product B is configured with a fixed shipping cost of $10. A customer orders one of Product A and 3 of Product B. The total shipping cost for the order will be $35.

Additionally:

  • There can only be one fixed shipping method configured in your store at a time.
  • The fixed shipping method can be applied to specific countries or regions and have additional shipping costs configured in the method, but these settings will be ignored in favor of the fixed shipping costs you configure for each applicable product.
  • Products configured for fixed shipping are not eligible for free shipping. The Free Shipping Item field must be deselected for these products. When importing new products into your store via CSV or other file type, set this column to “N” for any product with a fixed shipping cost.

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Downloadable Products

If you want to offer downloadable products such as software, eBooks, videos, or music files, you need to enable the downloadable products shipping method.

  1. Go to Settings > Shipping
  2. Next to Special Rates, click Add Rate and select Download from the drop-down menu.
  3. In the Label field, enter a name for this shipping method.
  4. Select Active to enable the method.
  5. Click Save.

Now for each downloadable product:

  1. Go to Inventory > Products.
  2. Click on a product to edit it.
  3. Under Basic Info, in the Weight field, type "0".
  4. Under Advanced Info > Shipping, make sure that both the Fixed Shipping Cost and Fixed Shipping Cost Outside Local Region are set to "0" or blank.
  5. Under Advanced Info > Misc, next to the Download Filename field, click Upload File.
  6. In the Upload a Downloadable File dialog box, browse for the file on your computer and click Upload.
  7. In the Download Filename field, enter the file name.
  8. Click Save.

Repeat for each downloadable product. For more information, see Downloadable Products.

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In-Store Pickup

In-Store Pickup is most often used by merchants with retail locations where customers can pick up their purchases. This method can be used with the Point of Sale system when selling products to customers in person. A default In-Store Pickup method displays in the Special Rates table at all times, but it can be modified or copied to a new method with specific settings.

Notes on In-Store Pickup

An In-Store Pickup method always displays for logged-in administrators in the shopping cart shipping options, regardless of whether it’s active or not. However, your shoppers will only see this method as a shipping option if it is marked Active.

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Note on All Shipping Methods

It is currently not possible to set up shipping methods of any type in the following ways:

  • specific only to certain customers
  • specific only to certain special pricing levels
  • specific only to certain products
  • specific only to certain categories
  • specific only to certain postal codes

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How to Test Your Settings

Congratulations, you've set up your shipping methods! Now, use the Test Shipping Rates section to make sure everything is configured properly.

Here, select or enter your shipping location, select or enter a test destination address, enter a package weight, and then click Run Test.

Use the drop-down menu to see each qualifying shipping method and its cost.

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Under the Hood

This section is intended for advanced users who want to set up additional shipping methods or edit existing methods, or apply additional settings to all methods.

To apply additional settings to all methods, go to Settings > Shipping and expand the Advanced Settings section. 

Advanced Shipping Settings

These additional settings apply to all shipping methods, although some are only relevant to particular carriers.

Shipping Selection Label

Enter the text you want to display to customers in the shipping rates drop-down menu before customers on the checkout page. For example, "Choose Shipping Method" or "PLEASE SELECT" (default).

Rates Unavailable Message

Enter the text you want to display to customers when shipping rates are unavailable. This text may display when live rate carrier servers are unresponsive and no backup rates or alternate methods are active.

Measure Shipping Weights In

Select the weight units to use for calculating shipping. This can be pounds or kilograms.

Add Extra Shipping Weight

Enter an extra shipping weight you'd like to add on to all orders. If you use special packaging for all your orders, for example, you may want to add the fixed additional weight of your shipping materials. Note that the additional weight value will not be reflected in the Details section of orders.

Extra Shipping Cost

To add an additional charge for packing or handling on all orders, select this box. You can then enter a fixed amount and / or a percent that will be added to shipping costs.

For product-specific handling charges, go to the product editing page and enter this cost in the Fixed Shipping Cost field under Advanced Settings > Shipping.

Estimated Shipping

Select Display on the shopping cart if you want to display estimated shipping costs on the shopping cart page (before customers reach the checkout page).

Tax

If you want to charge tax on shipping costs, you should either:

  • Select Tax shipping when taxable items exist (if you have to pay tax when items being shipped are taxable)
  • Select Always tax shipping (if you have to pay tax on all shipping charges, regardless of whether any products have been marked as taxable)
If you don't need to charge tax on shipping costs, select Do not tax shipping (default).

Ship to Address Types

Some carriers, such as FedEx, provide different rates for certain shipping types depending on whether the delivery address is a residential or business location. You can select that all addresses be considered Business or Residential, or allow the customer to make the selection at order time (Allow each customer to specify).

Delivery Confirmation

This option allows you to select a delivery confirmation option. This will only be used if the selected carrier provides this service.

The default selection for this setting is No Delivery Confirmation, and you should leave it selected if you don't want delivery confirmation. The No Signature is a specific delivery confirmation method used by some carriers, and a cost for this will be added to the shipping cost if selected.

Display Order on Checkout

Select the order in which you would like shipping rates to display on your storefront. The default order is Sort Ascending by Price. If you choose Sort Manually, the display order is determined by the numerical value you entered in each shipping method's Display Order on Checkout field.

Advanced Editing for Individual Shipping Methods

Click View All Shipping Methods to view a list of all available methods in your store, both active and inactive, as well as edit the settings within each method.

Note that you should not delete any pre-configured shipping methods, as some of these must be present in the Volusion software in order for shipping functions to work properly. Furthermore, many carrier-specific shipping rates come preset with values for live rate functionality. Rather than deleting methods, we recommend marking them as inactive if you don’t want to use them.

Editable shipping method fields are described below. Note that some sections may not appear if they aren't relevant to the type of method being edited.

Details

Label

The name of the shipping rate as it will be displayed in the shipping rates drop-down menu at checkout.

Active

Select this check box to make the shipping method active, deselect to make inactive.

Qualifying Locations

By default, this section is pre-filled with the locations you enabled for Ship To Location at Settings > Shipping. If you want to apply the shipping method to different countries and states, use the following settings.

Change Ship To Locations for This Method

Select to enable the following two options.

Include

Add or change countries for which this method should apply.

Note that you can only select countries you've already enabled at Settings > Shipping. Use the "x" to remove currently applied countries.

Exclude

Select specific states or provinces that you do not want to offer this shipping method to. For example, you can set up a method to apply to the entire United States, except the states of Alaska and Hawaii.

Note that you can only select states/provinces that exist within the countries you've selected in the Include field. Use the "x" to remove an exclusion.

Qualifying Orders

Use these fields to set minimum or maximum values for total order cost or total order weight. If the contents of a shopper's cart do not meet these conditions, the shipping method won't display as an option.

Price Range

Setting a price in the Minimum field will restrict the method to only apply to orders that meet or exceed this value.

Setting a price in the Maximum field will restrict the method to only apply to orders less than or equal to this value.

Weight Range

Setting a value in the Minimum field will restrict the method to only apply to orders with a combined product weight equal to or greater than this value.

Setting a value in the Maximum field will restrict the method to only apply to orders with a combined product weight equal to or less than this value.

Pricing Options

Use these fields to assign a backup rate or additional cost for a live rate shipping method.

Backup Rate

In the Base field, enter the amount to charge if live rates are unavailable, or for methods using a specific fixed rate.

In the Cost Per Lb field, enter the amount to charge per pound if live rates are unavailable, or for methods using a specific fixed cost per pound. Note that the value in this field will added to any flat amount defined in the Base field.

Extra Shipping Cost

Used if you want to add fees on top of the shipping amount charged to the customer.

In the Flat field, enter a flat amount to be added to the total shipping cost.

In the Percent field, enter the percentage of the total calculated shipping cost that you want added onto the shipping fee.

Advanced Settings

Display Order On Checkout

Determines the position of this method in the shipping rates drop-down menu on the checkout page. Letters and numbers can be entered here (for example, A1 will display before B1, 88 before 89, etc.), and the lower the value, the higher the shipping method will appear in the list.

Note that this field will only determine the display order of your shipping methods if you've chosen Sort Manually for Display Order on Checkout (see Advanced Shipping Settings). If you've chosen to sort manually and this field is left blank, the shipping method will appear at the end of the list and in alphabetical order.

Gateway

The carrier for this method. This is only used for live rate methods.

Estimated Transit Days

The estimated number of days a shipment will be in transit to the shopper when using this method. This setting is specifically for use with the Google Trusted Stores integration.

Service Code

If the method is a live rate, this field should contain the exact name of the shipping method as it is reported from a 3rd party API. Do not delete or modify this field for pre-configured methods.

Note that UPS shipping methods contain an additional check box selection for Shipping Insurance.

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Watch the Shipping video series