Why don't my totals on my Dashboard add up?

The totals on your Volusion Dashboard may not add up because the figures for calculating the Dashboard reports are sometimes cached to your local hard drive and these are used instead of the current figures. This can be fixed by clearing the cookies and cache in your browser. You can use a search engine to find instructions to clear the cookies and cache for the browser and version you are working on.

If your totals still do not add up after clearing your cookies and cache, you may need to recalculate your dashboard. To do this, simply add the following text to the end of the URL while on the home page of your Admin Area:

?recalculate=Y

After you have added the text above to the admin area home page URL, the URL should look like this:

http://www.yourvolusionstore.com/admin/dashboard.asp?recalculate=Y

This will recalculate your dashboard and should cause the totals to display correctly.

Watch the Dashboard training video