When you register a domain name, your registrar requires you to provide contact information that includes at least one valid email address. For most domain names, this contact information is published in a public database called WHOIS, which is maintained and governed by ICANN.
There are many websites that allow you to query domain names in the WHOIS database. Any internet user can look up information about any domain name using one of these websites, often for the purpose of intellectual property claims, regulatory enforcement, or domain name sale or purchase.
How to View WHOIS Details for Your Domain Name
Depending on the domain authority in the region of the registration, WHOIS listings displays certain information about each domain. For example, domain names ending in ".co.uk", ".com.au", and ".ca" typically do not display a contact email address.
Your public WHOIS information may include:
- the registrar
- date of registration (creation)
- date of expiration
- contact information for the registrant (domain owner)
- contact information for the administrative contact, technical contact, and billing contact (may or may not differ from the registrant's contact information)
- the name servers of the DNS host (if your domain name currently points to Volusion, the name servers will be ns3.volusion.com and ns4.volusion.com)
Note that some registrars provide a paid option to make your WHOIS information private.
When to Update WHOIS Details
All ICANN-accredited registrars require a registrant's contact information to be up-to-date at all times. In the event that the contact information for your domain name changes, you'll need to update your WHOIS details accordingly through your registrar's website. You should also update this information before initiating a domain transfer.
Verifying Administrative Contact Information for SSL Installation
If your WHOIS email address is public and matches the address we have on file for your customer account, we can send the SSL ownership validation email to that address. If your WHOIS email is different from your customer account email address, however, you may need to log in to your domain registrar's account and edit the Administrative Contact or Technical Contact email address.
Note that private WHOIS information won't be visible to our Billing team. In those cases, our Billing team may ask you to create one of the following domain-specific email addresses in order to send the SSL verification email:
If your domain name is www.yourdomainname.com, for example, you could create the following address:
For more information about domain names and DNS records, see All About Domain Names.