support.volusion.com

1. Meet the Support and My Volusion areas: The Support area provides instant, searchable access to all Volusion's resources and services, including the Volusion knowledge base, video tutorials and...

Using Your Volusion FTP Account

Volusion stores come equipped with FTP account access for users to quickly upload and download files to and from their Volusion store. There are numerous software applications that can be used to...

How To Upgrade to Winter '09

Current Version 5 merchants can upgrade to our most recent software version, Winter '09 with just a few simple steps. Before you upgrade your store, please take a look at the new features included in...

Accessing the Volusion Webmail Interface

Any Volusion eCommerce customer which also has their e-mail hosted by Volusion has has access to an online, web based e-mail service. The location for this page to check/send e-mails via your...

Configuring Volusion Email for use with Microsoft Outlook

Volusion offers many ways for users to access their Volusion-hosted email accounts such as logging into their mail account(s) using the Volusion Web Mail Interface. Users can access their Volusion...

Creating Affiliates and Sub-Affiliates in Volusion Winter '09 and V5

The Volusion Affiliate System allows merchants to extend their store's marketing reach by partnering with 3rd party individuals to drive traffic to the merchant's online store. Creating and manage...

Fraud Score

What is Fraud Score? Fraud Score is an informational tool that helps you gauge risk involved with orders before processing them by identifying traits and historical trends associated with suspicious...

How do I create a Google Sitemap?

Google Sitemaps are automatically generated in Version W09 and V5. You can access a copy of the sitemap by going to: http://www.yourdomain.com/google_sitemap.asp (Don't forget to change www....

Setting up PayPal Pro Credit Card Gateway

One of the many popular credit processing gateways that Volusion can integrate with is PayPal's PayPal Pro service. Note that PayPal Pro is a fully dedicated payment gateway service offered by PayPal...

Using PayPal with Volusion

PayPal is arguably the most widely used, web-based payment services available. Volusion provides you the ability to integrate your online store with PayPal in order to allow you to accept payments...

DNS (Domain Name System)

Have you heard the term "DNS" and been unsure what it meant? Well maybe we can clear things up a little for you here. What is DNS? DNS stands for Domain Name System. DNS is defined on Wikipedia as a...

E-mail Account Limits for Use with the Volusion CRM

One of the many features of the Volusion e-commerce system is the store's built-in Customer Relationship Manager or CRM. The Volusion CRM can allow you to use your Volusion store to manage incoming e...

Troubleshooting Your Volusion FTP Connection

Some Volusion users may experience some difficulty in connecting to their Volusion FTP account using their preferred FTP client or browser. This article will provide some information in...

Gift Certificates

What kind of gift do you give someone who has everything? Why, a gift certificate of course! Merchants wishing to offer a form of electronic or even print gift certificate to their customers...

Import / Export

Imports... Exports... Trade deficits... Ah the politics of international commerce. Some of these won't be discussed here. What will be discussed however is importing and exporting online store data...

Color Swatch Options

The Color Swatch function enables you to configure products with color variants so that rather than display a single image for the product you can display images for each color variant. Customers can...

How to Configure Free Shipping in Volusion Winter '09 or V5

Configuring your Volusion store to offer free shipping on your products or services is now easier than ever in Volusion Winter '09 and V5! The following article will discuss how to configure your...

Connecting to My Volusion E-mail Account

Dear Valued Merchant, Volusion has entered a partnership with Rackspace Email in order to improve e-mail hosting services for use with Volusion's award winning e-commerce system. Currently, Volusion...

Setting up Google Merchant Center Integration

One of the many features of the Volusion API provided in Winter '09 and V5, is the ability for you to integrate your Volusion store with Google's Merchant Center service. Google Merchant Center...

Volusion Live Chat Help

About Live Chat Basic Volusion Live Chat Basic is a free online chat program you can use to communicate between you and your staff and visitors to your website or online store. No need for your...

Volusion Live Chat Help - Premium Edition

About Live Chat Premium The Premium edition of Volusion's Live Chat software provides several additional features over the basic, free version of Live Chat. Some of these features include auto-...

W09 MyRewards loyalty program

Reward points were a highly requested feature in previous versions of Volusion - and we listened! This newest marketing feature in Volusion is called the MyRewards Program. While this is not a...

W09 Improved Administrative Interface

Volusion's latest version is named "Winter Release 2009" or W09 for short. Why did we change the naming structure of our software? Well, to explain it simply, we will be releasing versions more...

Affiliates

Volusion provides functions for 3rd parties to register with store owners to become affiliates. These affiliates act as an extended arm of advertisers, advocates, bloggers and grass-roots-style...

Understanding Your Monthly Volusion Credit Card Processing Statement

At the beginning of each month, Volusion mails all merchants who have signed up to process credit cards through our service a statement detailing the previous month's deposit activity and associated...

How to disable JavaScript and inline styles in mCommerce for product descriptions

Merchants who have customized product descriptions using JavaScript and Inline CSS are reporting that some customers are having problems when viewing these with mobile browsers. This is because the...

How to Limit the Number of Shipping or Billing Addresses displayed in One Page Checkout

Every time a customer adds a new shipping/billing address on the One Page Checkout page it is saved and becomes available from the shipping/billing dropdowns the next time he or she visits that page.

Changes in Order Processing between V5 and W09

To simplify order processing, we've made a number of changes to the order details page in Winter 09. If you're familiar with Version 5, there are a few things you should know before upgrading.

Accessing your Volusion E-mail From your iPhone

One of the many features the Volusion e-commerce system provides is access to POP/Webmail accounts for use with your Volusion store. As your store's hosted e-mail accounts allow for POP connections,...

New SEO Features in Winter 09

The 7/28/10 update of Volusion Winter '09 significantly upgrades the capability and power of our SEO features. These include:

Calls from Ecommerce Positioning and other unaffiliated third parties

It has been brought to our attention that some Volusion merchants are being contacted by a company called eCommerce Positioning LLC (www.ecommercepositioning.com) offering SEO optimization. This...

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