Setting Up Your Volusion FTP Account

Your Volusion store is highly customizable, allowing you to tailor image and text elements to your needs. With the Volusion File Transfer Protocol (FTP), you can upload images straight from your computer to your store.

This article will explain how to set up an FTP account for use with your store. For an introduction to FTP, please see our blog post on Getting Started: FTP and Your Volusion Store. If you've already created an FTP account, see Using Your Volusion FTP Account for login instructions.

Please note that FTP account access is only available for Volusion subscribers. If you’re using a 14-day free trial, you’ll need to upgrade to a paid subscription before accessing your store via FTP.

Creating an FTP Account

File Transfer Protocol access is available to all Volusion merchants as a method to transfer files between computer systems over the internet.

Programs such as Filezilla, FireFTP, and FTP Commander connect to websites using FTP to upload images, HTML files, and more to update sites as they’re being designed.

Create your Volusion FTP account by logging in to myVolusion.

  1. In your myVolusion account, click Manage FTP under my Stores.
  2. Choose the appropriate store domain name from the dropdown list at the top of the page.
  3. Click Add to create a new FTP account.
  4. The system will automatically generate an FTP account name and password.
  5. Edit your username and password as you wish, keeping in mind that there are character limitations and requirements, and click Save.

Setting Permissions

Below the auto-generated user name and password for FTP is a dropdown menu labeled Folder that lists every directory or sub-directory your FTP account can access. By default, most folders will be assigned both read and write access. To change access settings, select a directory from the Folder dropdown menu and assign permissions as needed.

Click Save to accept these changes.


Usernames and passwords for FTP accounts must be at least 8 characters long and contain uppercase and lowercase letters and at least one number.


Once your account is created, you can follow the instructions outlined in Using Your Volusion FTP Account to log in using any standard FTP program. For troubleshooting tips, please see Troubleshooting Your Volusion FTP Connection.